TABLE TEK WARRANTY
Table Tek offers a one year service warranty on all its service. For years we have operated without a warranty in place, in good faith, to do right by our customers. Now we have reached the point where a formal warrantee is needed. The basic warranty covers all services billed, any billed repairs that fail and against any material defect. This warrantee is included in all billed services and sales. The exceptions to the warranty are the following: someone else attempts repair before us, abuse or relocation of the table from assembled position and normal wear and tear. Warrantee on level is more complicated because there are many situations that could arise without outside interference to throw the level off, including sagging floor, shifting concrete foundation, sudden jarring of table, sitting on the table, or material sag in construction of the table. Because of this we limit warrantee on level to a single return trip over the first year. In a commercial setting, the most stable being a pool hall, it is commonly known that routine maintenance is required to attain most consistent play. Also, slate flatness, which has a tremendous effect on level is not something under our control. If the slate is out of flat to a degree worthy of replacing, we will address that on site. Generally speaking no slate is flat, and our job is to get the best out of the material on hand…There is always error, minute as it may be. Also worthy of noting, there are situations where a warrantee call becomes a service call which is billable. We only charge for work done, which is why it is important to have a decision maker on site during scheduled work. The complexity and range of our work is great, the warranty is hear for our customer’s peace of mind. End of the day we just want to do quality work for our quality customers and build our reputation and range as we grow. If for any reason you are not happy, we want to hear it and make it right.
Any information shared with Table Tek inc is under certain privacy provisions. Information shared with us will be handled by our organization and not shared, sold, or reproduced. We will send personally identifiable information about you to other companies or people when:
- We need to share your information to provide the product or service you have requested;
- We need to send the information to companies who work on behalf of Table Tek inc to provide a product or service to you. (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.);
- To fulfill your requests for certain products and services;
- We respond to subpoenas, court orders, or legal process.